Reservations may only be made through the form of pre-payment (advanced payment) in order to guarantee a secured booking. When you book and pay, you will be assigned to a home inspector who will take ownership of the time, date and inspection. Our refund policy is simple. If you decide to cancel on the date that you initially reserved your appointment, you are entitled to a full monetary refund. If you decide to cancel your appointment after the date you initially reserved your appointment, you will be entitled to future inspection appointment. All requests must be made in writing to [email protected] or must be made over the phone to (800) 298-4250 before midnight Arizona time. **Note: Calls may be monitored and/or recorded for quality assurance purposes. If you do not agree with these terms do not select the “I agree with the reservation policy” button. All customers will receive a service agreement via email upon receipt of payment and reservation.